Return & Refund Policy
30-Day No-Extra-Question Asked Return Guarantee
We want you to feel confident in your purchase. If you’re not completely satisfied, you may request a return within 30 days of delivery.
Return Eligibility
To be eligible for a return, items must meet the following conditions:
- Unworn, unwashed, and in original condition
- All original tags attached
- Returned in the original packaging
- No signs of wear, damage, or alteration
Please note: Items that do not meet these conditions may not be accepted.
Easy US Returns
We offer hassle-free returns to our US local warehouse, making the process fast and convenient.
How to Initiate a Return
To start a return, please contact us at:
Email: service@moranx.com
Include the following information:
- Order number
Our support team will provide return instructions within 1–2 business days.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
Refunds
Once your return is received and inspected, we will notify you of the approval status.
- Approved refunds will be processed within 1–2 business days
- Refunds will be issued to your original payment method
Exchanges
We currently do not offer direct exchanges.
If you need a different size or style, please return your item and place a new order.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery.
We will:
- Cover return shipping costs
- Offer a replacement or full refund
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company (processing time may vary)
- Contact your bank
If you still need help, please get in touch with us at service@moranx.com
Contact Us
Email: service@moranx.com
Business Hours: Monday–Friday, 9 AM – 5 PM (PST)